Question 1

How do I track my order?

Accepted Answer

Once your order is shipped, you can track it from your account under Orders. You will also receive WhatsApp updates at every stage.

Question 2

Can I cancel my order?

Accepted Answer

Yes, you can cancel any order that has not yet been shipped. Visit the order details page in your account or message us on WhatsApp.

Question 3

How long does delivery take?

Accepted Answer

Standard orders arrive in 4–7 business days. Personalized items may need an additional 2–3 days for crafting.

Question 4

Is shipping free?

Accepted Answer

We offer free shipping on all orders above ₹999 across India.

Question 5

What is your return policy?

Accepted Answer

Non-personalized items can be returned within 7 days of delivery in original condition. Personalized pieces are non-returnable unless damaged.

Question 6

Can I preview my custom design?

Accepted Answer

Yes — every personalized product has a live preview while you customize. What you see is exactly what gets crafted.

Question 7

How does the wallet work?

Accepted Answer

Every delivered eligible order unlocks a surprise reward credited to your wallet. Use wallet balance during checkout to save on future orders.

Question 8

Can I withdraw wallet balance?

Accepted Answer

Wallet balance can only be used towards purchases on IMTEEFY and cannot be withdrawn as cash.

Frequently asked

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